vsjili Privacy Policy

1. Introduction and Scope

vsjili ("we," "us," "our," or the "Company") operates an online gaming platform available at vsjili.cam (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, disclosure, storage, and protection of personal information obtained from users ("you" or "User") who access or use our Platform.

By creating an account, using our services, or providing personal information to vsjili, you acknowledge that you have read, understood, and consent to the data processing practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Platform.

This Privacy Policy applies to all personal information collected through the Platform, including information collected during account registration, gameplay, financial transactions, customer support interactions, and any other engagement with vsjili services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account or use our services, you provide us with personal information, including but not limited to:

• Full legal name as it appears on government-issued identification;
• Date of birth and age verification information;
• Residential address, including city, province, and postal code;
• Mobile phone number registered in the Philippines;
• Email address;
• Payment information, including GCash or Maya account details, bank account information, and transaction history;
• Government-issued identification documents (Philippine passport, driver's license, national ID, or other valid identification);
• Username, password, and security questions;
• Any other information you voluntarily provide when contacting customer support, participating in surveys, or communicating with us.

2.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain technical and usage information, including:

• IP address and geolocation data to verify you are accessing the Platform from within the Philippines;
• Device information, including device type, operating system, browser type and version, screen resolution, and device identifiers;
• Gameplay data, including games played, bets placed, winnings, losses, session duration, and betting patterns;
• Transaction history, including deposits, withdrawals, bonus claims, and payment method details;
• Log files, including timestamps, page views, clickstream data, and navigation paths through the Platform;
• Cookies, web beacons, and similar tracking technologies used to recognize your device and personalize your experience.

2.3 Information from Third Parties

We may receive information about you from third-party service providers, including:

• Payment processors (GCash, Maya, banks) who verify your identity and process financial transactions;
• Identity verification services that confirm your age, identity, and residential address;
• Fraud prevention and security providers who assess the risk of fraudulent activity;
• Game providers and software vendors who supply games and gaming infrastructure to the Platform;
• Marketing and analytics partners who help us understand user behavior and improve our services.

3. How We Use Your Information

vsjili processes your personal information for the following lawful purposes:

3.1 To Provide and Manage Your Account

We use your information to create and maintain your vsjili account, authenticate your identity, verify your age and location, process your deposits and withdrawals, manage your account balance, and provide you with access to games and services on the Platform.

3.2 To Comply with Legal and Regulatory Obligations

As a PAGCOR-licensed operator, vsjili is required by Philippine law to verify the identity and age of all players, maintain records of financial transactions, monitor for suspicious activity related to money laundering or terrorist financing, and report certain transactions to regulatory authorities. We use your information to fulfill these legal obligations.

3.3 To Detect and Prevent Fraud

We analyze gameplay patterns, betting behavior, IP addresses, device information, and transaction data to detect and prevent fraudulent activity, collusion, bonus abuse, use of automated software (bots), and other violations of our Terms & Conditions.

3.4 To Process Payments and Withdrawals

We share your payment information with authorized payment processors (GCash, Maya, banks, and other payment service providers) to facilitate deposits, withdrawals, and refunds. We verify the ownership of payment accounts to prevent unauthorized transactions.

3.5 To Provide Customer Support

We use your contact information and account details to respond to your inquiries, resolve technical issues, investigate complaints, and provide assistance through live chat, email, and phone support. Customer support interactions may be recorded for quality assurance and training purposes.

3.6 To Promote Responsible Gaming

We monitor your gameplay activity to identify signs of problem gambling, enforce deposit and wagering limits you have set, implement self-exclusion requests, and provide resources and support for responsible gaming.

3.7 To Send Communications and Marketing

With your consent, we may send you promotional emails, SMS messages, or push notifications about new games, bonuses, promotions, tournaments, and special offers. You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in our emails. Transactional communications (such as account notifications, withdrawal confirmations, and security alerts) are not subject to opt-out as they are necessary for the operation of your account.

3.8 To Improve Our Services

We analyze aggregated and anonymized data to understand user preferences, optimize game performance, improve Platform functionality, develop new features, and enhance the overall user experience.

4. How We Share Your Information

vsjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud prevention, customer support, data hosting, analytics, marketing, and IT infrastructure. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.2 Regulatory and Law Enforcement Authorities

We may disclose your information to PAGCOR, the National Privacy Commission, law enforcement agencies, tax authorities, and other government bodies when required by law, when necessary to comply with legal process (such as court orders or subpoenas), or when we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, or ensure public safety.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity or acquiring party, subject to the same privacy protections described in this Privacy Policy.

4.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such disclosure, such as when you authorize us to share your information with a specific partner or service provider.

5. Data Security and Protection

vsjili employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers;
• Encrypted storage of sensitive personal information, including passwords (which are hashed using one-way cryptographic algorithms) and payment details;
• Firewalls, intrusion detection systems, and regular security audits to protect our infrastructure from cyberattacks;
• Access controls that limit employee access to personal information based on role and necessity;
• Regular training of staff on data protection and privacy best practices;
• Secure data centers with physical access restrictions and environmental controls;
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity firms.

Despite these measures, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized access to your account.

6. Data Retention

vsjili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Specifically, we retain:

• Account information and transaction records for a minimum of five (5) years after account closure, as required by PAGCOR regulations and Philippine anti-money laundering laws;
• Identity verification documents for the duration of your active account and five (5) years thereafter;
• Gameplay and betting history for a minimum of five (5) years for audit and compliance purposes;
• Customer support communications for three (3) years to maintain service quality and resolve disputes;
• Marketing consent records for as long as you remain opted in, plus an additional two (2) years to demonstrate compliance with consent requirements.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention policies and applicable law.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your personal data in a commonly used format within thirty (30) days of your request.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You may update most of your account information directly through your account settings. For changes that require verification (such as name or date of birth), please contact customer support.

7.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when the processing is unlawful. However, this right is not absolute, and we may be required to retain certain information to comply with legal obligations.

7.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time by adjusting your account preferences or contacting customer support.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request that we transmit this data to another controller where technically feasible.

7.6 Righ t to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

7.7 Right to Lodge a Complaint

If you believe that vsjili has violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact details for the National Privacy Commission are available at privacy.gov.ph.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12 below. We will respond to your request within thirty (30) days and may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

vsjili uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including session management, authentication, and security features. These cookies cannot be disabled without affecting Platform functionality.
• Performance Cookies: Collect information about how you use the Platform, such as pages visited and errors encountered, to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences (such as language, timezone, and game settings) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure the effectiveness of marketing campaigns. These cookies are set with your consent.

8.2 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the Platform. Instructions for managing cookies in common browsers are available through your browser's help documentation.

9. Third-Party Links and Services

The Platform may contain links to third-party websites, applications, or services that are not operated or controlled by vsjili. This Privacy Policy does not apply to third-party sites or services. We are not responsible for the privacy practices of third parties and encourage you to review the privacy policies of any third-party site you visit.

10. International Data Transfers

Your personal information is primarily stored and processed in data centers located within the Philippines. However, some of our service providers may be located outside the Philippines. When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with Philippine data protection laws, including the use of standard contractual clauses and other legally approved transfer mechanisms.

11. Children's Privacy

The Platform is not intended for use by individuals under the age of twenty-one (21). vsjili does not knowingly collect personal information from minors. If we become aware that we have collected personal information from an individual under 21 years of age, we will immediately delete that information and close the associated account. If you believe that a minor has created an account on the Platform, please contact customer support immediately.

12. Changes to This Privacy Policy

vsjili reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by posting a notice on the Platform, sending an email to the address associated with your account, or through other appropriate means.

The "Last Updated" date at the top of this Privacy Policy indicates when the policy was most recently revised. Your continued use of the Platform after changes to the Privacy Policy take effect constitutes your acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact vsjili's Data Protection Officer:

• Email: privacy at vsjili.cam (displayed as plain text, not a clickable link)
• Live Chat: Available 24/7 on the Platform
• Customer Support: Contact our support team through your account dashboard

We will respond to all privacy-related inquiries within thirty (30) days of receipt.

14. Consent

By creating an account and using the vsjili Platform, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy. You consent to the transfer of your personal information to third-party service providers as outlined in this Privacy Policy for the purposes of providing and improving our services.